Registration Form

Our Fees:
We apply the same fee structure to all patients and insurance companies. Fees are subject to change and are updated on our website. They are also available upon request at reception.

Payments – our clinic does not provide credit facilities, and all invoices must be settled in full on the day of your consultation or within 14 days for surgical treatment invoices and excess / insurance shortfall bills. We accept all major credit cards. Invoices not paid on a consultation day / within 14 days from receiving by mail / e-mail will incur monthly late payment/ reminder fees of £30.

Cancellations - It is crucial that you notify us of your cancellation at least 24 hours prior to your appointment time to avoid the £200 late cancellation/ no-show fee. We reserve the right to request any patient who has previously failed to attend an appointment to pre-pay in full for any further appointment they wish to book.

If You Are Running Late – while we will always try to see a patient running late, if you arrive more than 10 minutes late, you may be asked to rebook for another date with a no-show fee applied. Out of consideration for other patients who are booked after you, the duration of your consultation or appointment may be shortened if you arrive late.

It is always advisable to check with your insurance company exactly what level of private cover you have, in order that you can avoid unexpected deficits from the Hospital, Castle Quay Medical Practice or the Consultant. Some policies will settle your medical bills in full, leaving you with no balance to pay, but an increasing number of schemes have varied restrictions and exclusions. Unfortunately, any shortfall will be due from you.

Any insurance details omitted from you, will mean the invoice will be your liability and all fees will be invoiced directly to you.

Consultations usually last 15-20 minutes, as required to address the medical problem(s) you were referred for. If you have multiple skin issues, we may recommend booking additional appointments to ensure a thorough, high-quality service.

Total Body Mole Mapping Scans typically last 40-50 minutes. If any suspicious new skin lesions are identified, a follow-up consultation with a dermatologist is recommended for specialist advice (this will incur a separate consultation charge).

Referrals are not required for new patients.

Our RAPID ACCESS CLINICS will prioritise urgent referrals from GPs and other doctors and self-referring patients concerned about skin cancer. We will make every effort to accommodate all other patients as quickly as possible.

Data Protection and Patient Privacy
The personal information you provide, including relevant medical history, will be used by the Advanced Dermatology Clinic, Castle Quay Medical Practice, Jersey General Hospital, and Elite Surgical Centre (as appropriate) solely for the purpose of providing medical services and associated practice administration. Your data may be stored and shared with other healthcare providers, such as your GP, other consultants, Jersey Health and Social Services, and your insurance company. For full details on how we use, disclose, and manage your data, please refer to Data Protection Information available on the website.

Comments, Suggestions, and Complaints
We welcome patient feedback as it helps us to continually improve our services.
Should you have any comments, suggestions, or complaints, please raise these initially with a member of staff (receptionist, practice manager, or the consultant). They will aim to resolve the issue immediately.
If you are not satisfied, please put your complaint in writing to the Practice Manager (Jarek) by emailing booking@dermatology.je or posting it to Advanced Dermatology Clinic Rue de L’Etau St Helier JE2 3EH.
Written complaints will be acknowledged within three working days.
We aim to provide a formal response within 20 working days.
Our full complaints policy is available upon request.

Please do not come to your appointment if you or your household members have any signs of COVID-19 or other acute infections (fever, cough, muscle pain, fatigue, other cold/flu symptoms, diarrhoea) Please inform the Secretary - an alternative date will be offered.